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Return Policy

About Sanoxy

ORIGINAL AND AUTHENTIC OFFICIAL SANOXY® PRODUCTS SOURCE

SANOXY Established in 2005, partners with highly skilled New York based computer professionals and engineers experienced in Computer Networking and Mobile Products. SANOXY focuses on the research, sales and marketing of Computer Networking and Accessories products for the OEM-Private Label product development technical support and after-sale services. SANOXY for the home users, delivers maximum performance, reliable and easy to use home entertainment networking, Multimedia products that targets Home and Small business. SANOXY offers variety of consumer technology solutions such as Cables & Adapters, Computer adn Home Entertainment Networking devices, and Tablet & Smart Phone Accessories, Presentation and Stylus Pens.

SANOXY is USA brand has been awarded trademarks by the United States Patent and Trademark Office. SANOXY has a duty and a right to inform the market of our patent and trademark rights, and SANOXY does not hesitate to enforce its rights when necessary.

Our offices and distribution center located in Irvine, CA and products ships from CA, USA.

Customer Service

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged SANOXY product and receive a full refund for ANY reason.

Limitations

• Our returns and exchange service is limited to all purchases made from SANOXY AMAZON store. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of SANOXY products is prohibited.)

• Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.

• If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return. Returns must be made within 30 days from purchase date.

– All returned products should be complete in original packaging without any missing contents.

– Any returned products that are not in original packaging or are missing contents are subject to minimum $5 restocking fee.

– Return shipping fee is at buyer’s cost.

– Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company’s error).

– Please contact us and provide your purchasing information that had been sent at the time of purchase.

– Refund process could take up to 1 ~ 2 weeks after item was received.

– We recommend you to add tracking number or delivery confirmation options with your shipment to ensure that we received your returning item.

Friendly reminder: When contacting us for help, be sure to have your original SANOXY product handy for troubleshooting!

SANOXY® Warranty

SANOXY offers a 1-year limited manufacturer warranty for SANOXY products only applies for authentic original products that are purchased directly from SANOXY. Products that are purchased from distributors or other resellers are not covered by the 1-year warranty.

*Important Note: For purchases made on other Amazon third party sellers, eBay.com or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official SANOXY online stores are covered by these warranties. SANOXY products sold by any other seller(s) on these platforms will not qualify.

The SANOXY warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.

What qualifies? Only products that are purchased directly from SANOXY are eligible for this warranty as other sellers/channels may offer different or altered warranties.

The SANOXY warranty does not cover the following:

– Normal wear and tear from daily use of product

– Product was used for unintended purposes

– Misuse, mishandling, accident, or other abnormal use of product

– Damage caused by improper or unauthorized repair or maintenance

– Product is not genuine or not manufactured by SANOXY

– 3rd party purchases are not covered under SANOXY warranties.

-Items that are shipped from outside U.S.A.

DISCLAIMER: All products returned to SANOXY will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to SANOXY Legal Department for further actions. These counterfeit items will not be returned once in the possession of SANOXY.

How to submit a warranty:

You must Ship or Mail back your original products with the Warranty Claims Form.

To obtain the Warranty Claims Form, contact our customer support.

Including all of the information on the Warranty Claims Form such as order number, full name used on purchase, and shipping address will help ensure prompt processing of your warranty claim.

All of the shipping costs for sending back your product will be in the responsibility of the owner of it. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to SANOXY. SANOXY is not liable for lost, stolen, or damaged shipments for returning packages.

Once the product is received by SANOXY we will inspect the product (within 7-10 business days of receipt on average) to determine if the product is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, SANOXY under its judgment and discretion, will repair, replace, or recondition the product. SANOXY will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.

Warranty Disclaimer

SANOXY in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any SANOXY product, including, but without limitation, device damage, data loss, or personal injury.

SANOXY will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

SANOXY reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit SANOXY product distributors or vendors, any intentional action or take advantage of the warranty for financial or personal gain.

Sanoxy Shipping Policies
Items are generally shipped out within 2-3 business days after your payment has been verified. Tracking number will be emailed to you once your order is shipped out.

One order cannot be split for shipping to different locations or on different dates.

We use USPS as standard shipping method. Please make sure your address is deliverable via USPS. We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.

www.sanoxy.com

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